Policies

Terms of payment

Our customer chooses their handmade product, adds it to a shopping cart and pays via PayPal or credit card (Visa, MasterCard). We accept 100% pre-payment for each chosen product.

Shipping

Our artisans need around 5-10 days to create and ship their handmade products.

International shipping is sent thru "Ukrposhta" (Registered Airmail Service of Ukraine) Shipment of each product usually takes around 14-21 working days to be sent to most countries, but in some cases delivery time of our handmade products can be delayed for up to 21 days or more. During the holidays the shipping time varies due to the fact that our mail service is closed on holidays. “Ukrposhta” provides each parcel/box for each product with its own personal tracking number, our customer service provides this personal tracking number to each customer, also mentions the web site of the postal service where the customer can track the package. We are not held accountable for international shipments that are lost or delayed. However, we shall do everything we can to help trace your airmail shipment that is delayed for more than 30 days.

We recommend that all of our customers open each product and inspect it thoroughly prior to accepting its delivery. It is normal for packaging to show some wear due to transportation, however, you should only refuse the product if it is damaged. Once the product is refused, email us so we can ship a replacement product as quickly as possible for your convenience.

Returns and refunds

If you are unhappy with your purchase for any reason you can return your product for a full refund of your purchase price or an exchange for a similiar product within its price range. Returns are accepted within 30 days of the date they were purchased. Customers pay for return shipping cost. Full refunds (purchase price + shipping) will be given in the event that we make a mistake on our listing, and if the description of our product isn't specified. The product must be returned to us before a refund is issued. All products should be returned in the state you received them. Contact us to make arrangements within 7 days of receiving each product. We reserve the right to refuse any exchange, credit or refund if we feel that our return policy is being abused or taken advantage of. Unless there are special circumstances, refunds will only be processed through PayPal. You are responsible for the applicable PayPal fees. Our company is registered in the United Kingdom, however our main office and all of our Artisans are located in Ukraine.